• If you are not happy with any aspect of your care whilst visiting Metella Road Family Practice, we would like to hear about it so that we may improve our services and respond to your feedback.

​

• Please complete the Feedback and Complaints form found at reception and speak to reception team or the Practice Manager who will assist you in this matter. If you are not happy with the way in which your complaint has been managed, then you may contact the Medical Board of NSW or the Health Care Complaints Commission. Contact details are provided below.

​

 

​Medical Board of NSW

The Registrar
PO Box 104
Gladesville NSW 1675
Telephone: (02) 9879 2200
www.nswmb.org.au

​

 

Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills NSW 2012
Telephone: (02) 9219 7444
Facsimile: (02) 9219 4585
Toll Free in NSW: 1800 043 159
TTY (02) 9219 7555